Gleagle

Shipping & Returns

Last updated: November 7, 2026

1. Shipping Methods

We ship worldwide via DHL, FedEx, UPS, TNT, and sea freight. Express and sea-freight options depend on the SKU, quantity, destination and carrier schedule. Estimated transit time and shipping cost are confirmed in the quotation.

2. Shipping Terms

EXW, FOB Shenzhen, DAP, and DDP terms available. DDP service to US, EU, UK, and select Asian countries — we handle customs clearance, duties, and taxes.

3. Packaging

Protective packaging is matched to the product. Carton dimensions and units per carton vary by SKU and packaging configuration. Custom OEM packaging is available; packing details are confirmed in the quotation.

4. Processing Time

In-stock standard samples: dispatch as fast as 24 hours; exact timing is confirmed with the order. Bulk orders: 5-15 business days. Tracking provided upon shipment.

5. Returns & Refunds

Report delivery damage within 7 days of delivery for replacement or refund. Manufacturing defects are handled separately under the 12-month warranty and confirmed order terms. Return shipping for confirmed defective items is covered by Gleagle. Custom OEM orders are non-returnable unless defective.

6. Customs & Duties

DAP: buyer responsible for customs duties. DDP: all fees included. Check local import regulations before ordering.

7. Contact

Email: support@gleaglegroup.com
WhatsApp: +86-15361517145

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