Gleagle

Shipping & Returns

Last updated: July 28, 2026

1. Shipping Methods

We ship worldwide via DHL, FedEx, UPS, TNT, and sea freight. Express shipping (3-7 days) for samples; sea freight (15-30 days) for bulk orders above 12 units.

2. Shipping Terms

EXW, FOB Shenzhen, DAP, and DDP terms available. DDP service to US, EU, UK, and select Asian countries — we handle customs clearance, duties, and taxes.

3. Packaging

Branded color box with foam inserts. Bulk: outer cartons 40 x 36.5 x 36.5 cm, 12 units per carton. Custom OEM packaging available.

4. Processing Time

Samples: 1-2 business days. Bulk orders: 5-15 business days. Tracking provided upon shipment.

5. Returns & Refunds

Damaged or defective: contact within 7 days of delivery for replacement or refund. Return shipping for defective items covered by GLEAGLE. Custom OEM orders are non-returnable unless defective.

6. Customs & Duties

DAP: buyer responsible for customs duties. DDP: all fees included. Check local import regulations before ordering.

7. Contact

Email: support@gleaglegroup.com
WhatsApp: +86-15361517145